Digital 4K Action Cam Accessory: Apology and notice of free-of-charge inspection for customers using the Dive Door AKA-DDX1

Thank you for your interest in Sony products.

It has come to our attention that the record button (REC) may, at times, not work when the Waterproof Case (SPK-X1) supplied with the Digital 4K Video Camera Recorder Action Cam (FDR-X1000V or FDR-X1000VR) is used with the separately sold accessory Dive Door (AKA-DDX1) that supports underwater shooting when the user tries to record to a depth of up to 60 meters.

We kindly ask customers of the Dive Door (AKA-DDX1) to contact the following and request free-of-charge inspection.
Please note: This matter does not affect your use of the Waterproof Case (SPK-X1) alone without the Dive Door.

We apologize for any inconvenience this may have caused and thank you for your understanding and cooperation.

Dive Door (AKA-DDX1) attached to Waterproof Case (SPK-X1)
Affected model Dive Door (AKA-DDX1)	Waterproof Case (SPK-X1)

Malfunction Symptoms

When replacing the door of the Waterproof Case (model SPK-X1) with the Dive Door (model AKA-DDX1), the following may happen depending on the situation.

• The REC button may sometimes not work
• The waterproof performance degrades when pushing hard on the REC button

Application for free-of-charge inspection

Please contact the support center for your country. We will offer free-of-charge inspection of your product.

Sony Support Centers

Free-of-charge inspection period

Until October 31, 2017