Cannot change channels on a television connected to a cable box or satellite receiver.
The procedure to troubleshoot this issue depends on the way that the set-top box is connected to the television. Select the appropriate connection below to troubleshoot channel changing:
Product Repair
Repair information and service assistance
Contact Support
Product support & customer relations
Parts & Accessories
Product information and sales assistance
Chat
Get advise from our agents quickly
Support by Sony
Get Support Content on the Go!
Message us via WhatsApp
Receive advice from one of our online agents