Article ID : 00261596 / Last Modified : 04/26/2021

Software Update Doesn't Complete Using the TV Menu

Updating the firmware/software to the latest version does not work.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    There are various factors that may prevent the software update from completing. Follow the steps below to troubleshoot the issue:

    1. Unplug the power cord from the electrical outlet and plug it back in, or perform a power reset. To perform a power reset, refer to the following articles:
    2. Confirm the network status depending on the operating system (OS) of your TV:

      Android™ 8.0 

      Android 7.0 or earlier

       2014 TV models

    3. Perform the software update again.

      Note: If New software version is not detected appears on your TV screen, wait two minutes and then perform the software update again.

    4. If the software update still doesn't complete, you can update your TV manually with a USB storage device. Downloads are posted on your model support page.

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    *Android and Android TV are trademarks of Google LLC.