Article ID : 00252188 / Last Modified : 10/19/2020

A network service is missing

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    NOTE: This procedure will update the network services list of your Blu-ray Disc® player.

    Choose one of the steps below to refresh the network services list based on the indicated condition.

    • If you have not yet updated the network services list.
      1. Connect your Blu-ray Disc player to the Internet.
      2. Go to the Featured Apps area on the home screen.
      3. Press the ENTER button on the remote control.
    • If you have already updated the network services list before.
      1. Open any app, and press the OPTIONS button on the remote control.
      2. Select Update List Services or Update List.
    • If apps are missing on a 2015 Blu-ray Disc player after connecting to the network.
      1. Using the supplied remote control, press the HOME button.
      2. On the HOME menu, select All Apps.
      3. Under the All Apps menu, select Others.
      4. Under the Others category, select Activate Enhanced Features.

        NOTE: The Blu-ray Disc player will refresh the Internet content. Press HOME on the supplied remote control when the content is ready.