Article ID : 00126003 / Last Modified : 07/29/2015

Unable to update the firmware of the audio system.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    If you are unable to update the firmware of the audio system while it is connected to the Internet, follow the steps below.

    1. Download the latest firmware update to a USB device. Downloads are posted on your model support page.
    2. Power off and on the audio system.
    3. Perform the firmware update using the update file stored on the USB device.

    If you are still unable to complete the firmware update after performing the steps above, service is required. Go to Product Repair.