Article ID : 00150944 / Last Modified : 08/07/2020

The On-screen Keyboard Doesn't Appear When I Press the Enter Button on the TV Remote

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    The keyboard won't appear on your TV with Android™ 6.0 Marshmallow even if you press the Enter button several times or an error Use the keyboard on the mobile device. may appear if Virtual Remote Keyboard is set as the main keyboard setting. Follow these steps to change the keyboard settings:

    1. On the supplied remote control, press the HOME button.
    2. Select Settings.
    3. Under the System Preferences category, select Keyboard.
    4. Select Current Keyboard.
    5. Select Leanback Keyboard.

      Leanback Keyboard

    Note: To make Leanback Keyboard the default keyboard setting, update your TV to the latest software version. Downloads are posted on your model support page.