Article ID : 00242238 / Last Modified : 02/24/2020

The head unit (car stereo) doesn't recognize my Android phone

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    This may occur if the USB MODE is set to MSC/MTP. Change it to ANDROID and try again.

    1. Press the Control dial to go to the MENU.
    2. Rotate the Control dial and select GENERAL.
    3. Select USB MODE.
    4. Select ANDROID.
    5. If music from your Android™ mobile device still doesn't play back, disconnect the USB cable and then connect it again.