Unable to display audio or video on the BRAVIA TV from the 4K Ultra HD Blu-ray Disc

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Make sure to update your 4K Ultra HD Blu-ray Disc™ player to resolve the issue. Downloads are posted on your model support page.

If the issue still occurs after the software is updated:

1. Disconnect the HDMI® cable from your devices.
2. Reconnect the HDMI cable.
   • Make sure to use Premium High-speed HDMI cable with ethernet that supports 18Gbps.
3. Change the 4K Upscale Setting on your device to Auto2.
   1. On the Blu-ray disc player remote, press the HOME button.
   2. Select
   3. Select Setup.
   4. Select Screen Settings.
   5. Select 4K Upscale Setting.
   6. Select Auto2.