The Wireless Noise-Canceling Earbuds Don't Respond When I Press a Button

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Follow these instructions to troubleshoot this issue:

1. Make sure that the connected device and the left and right units of your Wireless Noise-Canceling Earbuds are powered on.
2. Check your Bluetooth® connection. If it's disconnected, try to pair your device and earbuds again.

   1. Place the left and right earbuds in the charging case.
      • Insert the and earbuds until they click.
      • Make sure that the earbuds are locked in the charging case.
      • Check the manual for model-specific information. Manuals are posted on your model support page.
   2. Remove the earbud from the charging case to turn it on.

      

      IMPORTANT:

      • Don't remove the earbud from the charging case.
      • Make sure that the indicator on the earbud flashes in blue.

   3. Press and hold the button on the earbud for about seven seconds until the indicator flashes blue and red alternately.

      

   4. On your smartphone, turn on the Bluetooth function.
      • Check your smartphone manual for steps how to turn on this function.
   5. Select the model number of your headphones.
      • If passkey is required, enter 0000.
      • You will hear Bluetooth connected when the pairing is completed.
   6. Remove the earbud from the charging case to turn it on.
      • The connection between and earbuds is automatically established.

3. Reset your earbuds.
   • The earbuds automatically reset when you place them in the charging case.
4. Reset your earbuds to factory settings.

   1. Remove your earbuds from the charging case.
   2. Press and hold the button on the earbud for more than two seconds to turn it off.
   3. Press and hold buttons on both the and earbuds for more than 15 seconds.

      

      • Your earbuds are reset to factory settings when the indicator flashes in red, then flashes in blue four times.
      • All pairing information is deleted.