Article ID : 00201265 / Last Modified : 08/14/2018

Recover RAW Files that Don't Save Properly

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IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

We have confirmed an issue with the PlayMemories Home™ software version 5.5.00, where a RAW file (.ARW/ARQ) won't save properly and it may not be possible to display or edit on other software applications. This occurs when you give a star rating on RAW files captured on certain cameras.

If you encounter this issue, use the ARW Recovery Tool.

What is the difference between RAW and TIFF image files?
JPEG pictures look different than images in the RAW file format when viewed with RAW editing software.
Are RAW image files compatible with Apple Macintosh computers?
Convert RAW Files to JPEG and TIFF Formats with the Imaging Edge Software
Can't Open or View RAW Images on a Computer

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Recover RAW Files that Don't Save Properly

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