Recover RAW Files that Don't Save Properly
IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
We have confirmed an issue with the PlayMemories Home™ software version 5.5.00, where a RAW file (.ARW/ARQ) won't save properly and it may not be possible to display or edit on other software applications. This occurs when you give a star rating on RAW files captured on certain cameras.
If you encounter this issue, use the ARW Recovery Tool.
Repair information and service assistance
Product support & customer relations
Product information and sales assistance
Get advise from our agents quickly
