Article ID : 00229955 / Last Modified : 05/12/2020

The Ambient Sound Control mode changes unexpectedly

    The issue may occur on the following conditions:

    • The touch sensor of the WF-1000XM3 headset was tapped unintentionally.
      • You can disable the touch sensor when None Assigned is selected in the Headphones Connect app on your mobile device.

        Set the Ambient sound Control to None Assigned

    • Adaptive Sound Control is set to on
      • Turn off the Adaptive Sound Control function using the Headphones Connect app.

        Note: Adaptive Sound Control is a function that automatically switches the Ambient Sound Control setting after the app detects your action.