Article ID : 00261883 / Last Modified : 04/29/2021

The speaker cannot connect with smartphone or Walkman via Bluetooth, even after I have performed a previous connection successfully.

    If the issue occurs, delete the Bluetooth pairing information from the connected device, and perform pairing again. The following shows the procedures when you connect the iPhone, Android smartphone or Walkman:

    For iPhone

    NOTE: For details about the iPhone settings, refer to the product manual or support page.

    1. Turn off the speaker.
    2. On the iPhone screen, delete the pairing information of the speaker. For detailed procedure, refer to the How to delete the Bluetooth information from a device article.
      NOTE: If the speaker does not appear on the connected device, skip this step.
    3. Turn on the speaker.
    4. Press the BLUETOOTH button.
      NOTE: The BLUETOOTH indicator starts double flashing (pairing mode).
    5. On the iPhone, turn off the BLUETOOTH feature, and turn it on again.
    6. Tap the speaker model name which appears in the OTHER DEVICES menu.
      NOTES:
      • If a passkey is required, enter 0000.
      • The passkey may be called passcode, PIN code, PIN number, or password.
    7. You can confirm that the speaker has successfully paired with iPhone when the speaker model name is listed in the MY DEVICES menu, showing the Connected status.

    For Android smartphone or Walkman

    NOTE: For details about the Android smartphone or Walkman settings, refer to the product manual or support page.

    1. Turn off the speaker.
    2. On the smartphone or Walkman screen, delete the pairing information of the speaker. For detailed procedure, refer to the How to delete the Bluetooth information from a device article.
      NOTE: If the speaker does not appear on the connected device, skip this step.
    3. Turn on the speaker.
    4. Press the BLUETOOTH button.
      NOTE: The BLUETOOTH indicator starts double flashing (pairing mode).
    5. On the smartphone or Walkman screen, turn off the BLUETOOTH feature, and turn it on again.
    6. Tap the speaker model name which appears in the Available devices menu.
      NOTES:
      • If the speaker model name does not appear, tap the More iconRefresh.
      • If a passkey is required, enter 0000.
      • The passkey may be called passcode, PIN code, PIN number, or password.
    7. Follow any on-screen instructions.
    8. You can confirm that the speaker has successfully paired with your smartphone or Walkman when the speaker model name is listed in the Paired devices menu.