Article ID : 00249684 / Last Modified : 08/19/2020

The TV Freezes or Displays a Blank Screen When Streaming Videos on an Android TV

    Follow these steps to resolve this issue:

    1. Power reset the Android TV™ .
    2. Install all pending updates from Google Play™ Store.

    3. Perform clear data and clear cache. 

    4. If the issue still occurs, perform factory data reset.