Article ID : 00254269 / Last Modified : 11/18/2020

For Customer using wireless Stereo Headset, “WI-SP510”.

    Dear Valued Sony Customer.

    Thank you for your continued interest in Sony products.

    Some WI-SP510 wireless headphones may experience issues due to corrosion from liquid damage within the remote control component. 

    To address this issue, we will extend the warranty for Affected Units until November 30th, 2021. For all other issues the terms of the Limited Warranty that came with the product remain in effect.

    [Symptoms]

    Affected units may experience the following issues.

    • Cannot power On
    • Cannot charge
    • No sound

    [Affected units]

    Black WI-SP510 headphones with serial numbers between 4000001 and 4043580 The model number is on the built-in rechargeable battery.

    Show Model Number

    Serial number is on the right earbud.

    Show Serial Number

    [Resolution]

    If your headphones WI-SP510 in black color are among the range of series previously mentioned, please contact any of our authorized Service Centers as of the last week of December 2020, on which we will start the program of product exchange.

    For information about our Authorized Service Centers, visit our support webpage.

    We apologize for any inconvenience caused and thank you for your kind understanding and cooperation.