Article ID : 00262391 / Last Modified : 06/08/2021

Annoucement of ClaroVideo App on Sony’s TV

    Dear Valued Sony Customer,

    Due to technical compatibility issues and until further notice, select Sony models of series H listed below, that are updated to the Android 10 (Q) software version will not include the Claro Video streaming application. If your television is listed below and you choose to update it to Android 10 (Q), upon update, the Claro Video app will no longer appear on the TV.

    NOTE: List of specific models may change. Please visit the Sony Support web page for updates.

    Affected models:

    H Series Models
    XBR-55A9H
    XBR-55X900H
    XBR-55X905H
    XBR-55X907H
    XBR-55X90CH
    XBR-65A9H
    XBR-65X900H
    XBR-65X905H
    XBR-65X907H
    XBR-65X90CH
    XBR-75X900H
    XBR-75X905H
    XBR-75X907H
    XBR-75X90CH
    XBR-85X900H
    XBR-85X90CH

    How to update TV software manually:

    1. Press the HOME button
    2. Select Apps option
    3. Select Help option
    4. Select System Software update
    5. Select Software update

    How to update TV software automatically:

    1. On the supplied remote, press the HOME button.
    2. Select Help.
      • For Android™ 9 OS or Android 8.0 : Select AppsHelp or press the HELP button on the remote.
    1. Select System software update.
    2. Select Automatic software download or Automatically check for update.
    3. Select On.

    We thank you for your understanding and apologize for any inconvenience.

    NOTE:

    Google Chromecast Users, if you are having an issue with Google Chromecast, please refer to the Claro Video Support web site.