Article ID : 00264405 / Last Modified : 07/07/2021

Subtitles stored on a USB device are not displayed in the Media Player subtitle list.

    If some subtitles on a USB device connected to the TV are not shown in Media Player, check the following:

    1. Make sure subtitle files are in the same folder as the content.
    2. If the subtitle's suffix (*.ssa/ *.ass/ *.srt ) has uppercase characters, change them to lowercase.