Article ID : 00264518 / Last Modified : 07/07/2021

Music does not play or pause when the headset is removed from the ears, or when operated using the touch sensor control panel.

    Depending on the app, music may not pause when the headset is removed from the ears, or may not work when the touch sensor control panel is used. If this is the case, use your music streaming app to control music playback.

    Note when the touch sensor control panel does not work:

    • Open the Sony | Headphones Connect app, and make sure that the Touch sensor control panel is set to ON.
    • Wear the headset in order to operate the touch sensor control panel. You cannot operate the touch sensor control panel when not wearing the headset.
    • When you use the supplied headphone cable, you can only use Quick Attention Mode and Speak-to-Chat while connected to a device via that cable and with the headset turned on. Adjusting the volume, playing or pausing music cannot be done in this situation.
    • Be sure to use the surface of your finger when operating the touch sensor control pane. The touch sensor control panel will not work properly with fingernails or while wearing gloves.