Posted: 4/11/2014
Dear valued VAIO customer:
It has come to our attention that some of the internal, non-removable battery packs provided to us by a third-party supplier and included in units of VAIO Fit 11A PC released in February 2014 have the potential to overheat resulting in partial burns to the housing of the PC.
If you have one or more of these VAIO Fit11A models listed below, please immediately stop using them, turn them off and unplug the computer. Currently we are working on developing a program to repair or replace the affected PCs at no charge, or to refund the purchase price of the VAIO model Fit11A. We expect to announce this program in more detail within the next two weeks.
In the meantime, as your safety is our primary concern, we ask you again to please refrain from using the models listed below and contact us at your convenience at the following phone numbers:
| México | 01800-759-7669 |
| Chile | 800-261-800 |
| Argentina | 011-6770-7669 |
| Puerto Rico | 01800-601-7669 or 1-787-793-7669 |
| Colombia | Bogotá: 3581251 |
| Nacional: 01-8000-94-00-11 | |
| Panamá | 800-2050 |
| Perú | 0-801-1-7000 |
We sincerely apologize for any inconvenience this may cause.
Model Numbers:
- SVF11N11CLB
- SVF11N11CLP
- SVF11N11CLS
- SVF11N13CLB
- SVF11N13CLP
- SVF11N13CLS
How to check for the Product Model Number:
