Article ID : S1Q0494 / Last Modified : 07/31/2015

Digital 4K Action Cam Accessory: Apology and notice of free-of-charge inspection for customers using the Dive Door AKA-DDX1

    Thank you for your interest in Sony products.

    It has come to our attention that the record button (REC) may, at times, not work when the Waterproof Case (SPK-X1) supplied with the Digital 4K Video Camera Recorder Action Cam (FDR-X1000V or FDR-X1000VR) is used with the separately sold accessory Dive Door (AKA-DDX1) that supports underwater shooting when the user tries to record to a depth of up to 60 meters.

    We kindly ask customers of the Dive Door (AKA-DDX1) to contact the following and request free-of-charge inspection.
    Please note: This matter does not affect your use of the Waterproof Case (SPK-X1) alone without the Dive Door.

    We apologize for any inconvenience this may have caused and thank you for your understanding and cooperation.

    AKA-DDX1 attached to SPK-X1
    Dive Door (AKA-DDX1) attached to Waterproof Case (SPK-X1)

    Affected model
    AKA-DDX1 Dive Door
    Dive Door (AKA-DDX1)
    SPK-X1 Waterproof Case
    Waterproof Case (SPK-X1)

    Malfunction Symptoms

    When replacing the door of the Waterproof Case (model SPK-X1) with the Dive Door (model AKA-DDX1), the following may happen depending on the situation.

    • The REC button may sometimes not work
    • The waterproof performance degrades when pushing hard on the REC button

    Application for free-of-charge inspection

    Please contact the support center for your country. We will offer free-of-charge inspection of your product.

    Sony Support Centers

    Country Phone Number
    Argentina 011-6770-7669
    Chile 800-261-800
    Colombia Bogota: 3581251
    National: 01-8000-94-00-11
    Ecuador 1-800-00-7669
    El Salvador 800-6148
    Guatemala 1800-299-0001
    Mexico 01800-759-7669
    Panama 800-7669
    Peru 0-801-1-7000
    Puerto Rico 01800-601-7669 or 1-787-793-7669

    Free-of-charge inspection period

    Until October 31, 2017