Cannot pair the Bluetooth headphones or speaker to a computer

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Before You Start

• Make sure to turn up the volume level on the computer.
• Place your device within one meter (three feet) of the computer.
• Make sure your computer supports the Advanced Audio Distribution Profile (A2DP) Bluetooth® profile.
• The drivers needed to connect your device to a computer are already included in the operating system.
  • If your computer is asking for a Bluetooth driver, contact your computer manufacturer.
  • If you're using a VAIO® computer, Bluetooth drivers are available online. Downloads are posted on your model support page.

Pair Your Headphones or Speaker to the Computer

Select your operating system below for steps on how to pair your device with a computer.

• Microsoft® Windows® 10

  1. On your device, press the POWER button to enter pairing mode.
     • Press the button for two seconds if this computer is the first Bluetooth device you're pairing to your device.
     • Press the button for seven seconds if this computer is the second Bluetooth device you're pairing to your device.
  2. On the computer, press the Windows Key.
  3. Click Settings.
  4. Click Devices.

     

  5. Click Bluetooth & other devices and then click on the slider under Bluetooth to turn the Bluetooth On.

     

  6. Under Bluetooth & other devices, click on Add Bluetooth or other device.

     

  7. On the Add a device window that will pop up, click on Bluetooth.

     

  8. Click on the model number of your device.

     

     • On this example, we used a DR-BTN200 Bluetooth headphones.
  9. A window will pop up indicating the Bluetooth connection is complete.

     

  Note:

  • If a passkey input is required, enter 0000.
  • On some devices, you'll hear Bluetooth is connected after the Bluetooth connection is complete.
  • If the model number of your device doesn't appear on the computer, try again from step 6.

• Microsoft® Windows® 8 or 8.1

  1. Press the POWER button on your device to enter pairing mode.
     • Press the button for two seconds if this computer is the first Bluetooth device you're pairing to your device.
     • Press the button for seven seconds if this computer is the second Bluetooth device you're pairing to your device.
  2. Press the Windows Key on the computer.
  3. Type Add Bluetooth device.
  4. Select the Settings category, on the right-hand side.
  5. Click Add a device, in the Devices window.

     

  6. Locate your device model from the list of devices.
  7. Select the model name of your device.
     • After the computer has loaded the device and the drivers, you should see that the device has connected successfully.

• Microsoft® Windows® 7

  IMPORTANT: If your device won't connect to a newly purchased computer, download the most recent Bluetooth driver for the computer. Contact the computer manufacturer if you need assistance in downloading the driver.

  1. Press the POWER button to enter into pairing mode.
     • Press the button for two seconds if the computer is the first Bluetooth device you're pairing to your device.
     • Press the button for seven seconds if the computer is the second Bluetooth device you're pairing to your device.
     • Allow approximately 20 seconds for the computer to detect your device.
     • After the computer detects your device, it will then automatically proceed to install the driver after which the device will be added to the computer's list of devices.
  2. Double-click on your device model name that appears in the device list.
     • A window pops up with two options:
       • Listen to the music
       • Forward VoIP Calls to Handsfree
  3. Select Listen to music.
     • A green tick will appear next to the Bluetooth connection established message after a connection is made.
     • To hear sound from your device, you may need to set them as the default speakers. If you don't hear sound from your device, continue with the next steps.
  4. Right-click the Volume mixer, represented by a speaker icon in the system tray.
  5. Select Playback devices.

     

  6. Right-click on your device in the list of devices.

     

  7. Select Set as Default Device.
  8. Click Apply.
  9. Click OK.

• Apple® Mac® OS X®

  1. Press the POWER button on your device to enter pairing mode.
     • Press the button for two seconds if this computer is the first Bluetooth device you're pairing to your device.
     • Press the button for seven seconds if this computer is the second Bluetooth device you're pairing to your device.
  2. Click the Bluetooth tray icon.
  3. Select Set Up Bluetooth Device, from the drop-down menu.

     

  4. Locate your device model name from the devices list.
  5. Click Continue.
     • After a few moments, you should see that the device pairing has completed successfully.
  6. Click Quit to continue.
  7. Click the Bluetooth tray icon and hover over your device model option to use it as the default audio device.
  8. Select Use as Audio Device.
     • Next time the user adjusts the volume in the menu bar or plays audio content, the computer will automatically connect to your device.