Sony SupportSHAKE Series

SHAKE-X3D

Mini Hifi Component System / Included components may vary by country or region of purchase: SS-SHAKEX3, RMT-AM120U, HCD-SHAKEX3

Questions & Answers: 149

End of support notification for products using the Windows 7 operating systemOriginally Posted: 10/16/2019 Dear valued Customers, Microsoft® Corporation has announced that they will end their support of the Windows® 7 operating system on January 14, 2020, at which point, security updates
The sound is delayed or the picture and sound are out of sync.Due to the characteristic of Bluetooth wireless technology, a slight delay occurs in the receiving end, compared to the transmitting end. In particular, when receiving sound from a video, the sound may run slower
What is the Music Center (SongPal) app and how does it work?Music Center (SongPal™) is a mobile app that allows you to manage your Wireless Audio devices, and is essential to the setup of Wireless Stereo, Surround and Multi-room features. It also allows you to browse and
Remove Audio Devices or Groups from the Music Center (Songpal) AppFollow the procedure below to remove speakers, audio devices or groups from the Music Center (Songpal™) app. In the Speaker & Group screen, tap the drop-down menu icon in the top-right corner of the screen. Select
How many speakers can I connect using Music Center (SongPal) Wireless Multi-Room?You can connect up to ten speakers and play them simultaneously using the Music Center (SongPal™) Wireless Multi-room feature.
Connect Your Audio Device to the Music Center (SongPal) AppBefore You Start Make sure that your audio device is compatible with Music Center. Your audio device should have the latest firmware version. If your audio and mobile devices are already have a Bluetooth® connection
Is it possible to delete just one set of pairing information?No, deleting just one set of pairing information is not supported by the system. To delete pairing information, the system must be reset to the factory settings . NOTES: Depending on the model, steps on how to reset
How Do I Fix Common Issues When I Use the Music Center (SongPal) App with an Audio Device?The following issues may occur if there is a connection problem between the audio device and the Music Center (previously known as SongPal™) app: The mobile device doesn't display the audio device's menu options
The one-touch listening feature is not working.Perform or check any of the details below if the one-touch listening function does not work with a mobile device. Check that the Bluetooth® setting or the Near Field Communication™ (NFC) function of the car stereo
What is the maximum number of Bluetooth wireless devices that can be paired?The maximum number of Bluetooth® wireless devices that can be paired varies on the model of the unit. For MHC-GT3D, MHC-GT5D, MHC-V5, MHC-V6D, MHC-V7D, MHC-GT4D, MHC-V44D, SHAKE-X1D, SHAKE-X3D, SHAKE-X7D, SRS-BTD70

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