BRAVIA TV troubleshooting guide

Does your TV have an issue? Most issues can be resolved by following easy troubleshooting steps. To get started, select the issue or symptom with your TV.

• The TV has no power
  
• TV turns off or randomly restarts
  
• An LED keeps blinking on the TV
  
• Slow or unresponsive remote
  
• Missing channels & signal quality
  
• Abnormal Picture/Screen
  
• No Picture
  
• TV hangs/freeze
  
• External inputs & peripherals (USB, HDMI, Screen Mirroring/Cast, Bluetooth)
  
• No audio, poor audio quality or mechanical sounds
  
• Network, WiFi & Internet
  
• I cannot use Voice Search function (Only for Android TV)
  
• Firmware Update issues
  
• Troubleshooting Apps issues
  
• Physical damage
  

If your questions aren't covered in this guide, please enter your query in the search bar on the main Sony support website.