Article ID : 00013240 / Last Modified : 07/03/2019

Can't get a GPS signal or waiting for a GPS signal appears in the display

    Check the following if you have no GPS signal or if you get a Waiting for a valid GPS signal... or The GPS signal was lost... message.

    • Find a clear view of the sky.
      • Your device must be outdoors to locate your current position.
      • Try repositioning your device in your car. Ideally, position it at the lowest possible point with a direct view of the windshield.
    • If your car has windows made of heat-absorbing glass, it may be hard for the GPS signal to pass through.
      • Mount the GPS antenna in an area where there is no heat-absorbing glass.