Article ID : 00276250 / Last Modified : 04/18/2022

The Cybershot or Mavica LCD screen is blank or appears dark or black

    Follow the steps below to troubleshoot this issue.

    IMPORTANT: If model-specific information is needed to complete any of these steps, refer to the instructions supplied with the product. Manuals are posted on your model support page.

    1. Make sure the camera is turned on.
      If the camera will not turn on, check the steps in this answer:
      The power will not turn on.
    2. If applicable, make sure the lens cover has been removed before taking pictures.
    3. If applicable, press the DISPLAY button several times to see if the LCD backlight is working.

      NOTE:

      • Depending on the camera model, the DISPLAY button may be labeled as DISP or with a display icon (Image).
        This button could be a stand-alone button or incorporated as one of the arrow buttons on a control wheel depending on the model of camera.
      • If your camera has a FINDER/LCD button, press the button and make sure the LCD screen displays.

    4. Make sure no Audio/Video (A/V) cables are connected for viewing pictures on a TV; the LCD screen does not display when an A/V cable is connected.
    5. Reset the camera  back to original factory settings.

    If you have completed all of the steps above and the issue is not resolved, the product may need to be repaired.  Go to Product Repair.