Article ID : 00229483 / Last Modified : 07/08/2019

The GPS positioning date displays incorrectly

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    We have identified an issue where the GPS positioning date displays incorrectly. This is due to the fact that the device settings have been unintentionally changed to an incorrect date, preventing the Auto Time Correct function from working as it should. 

    This notification applies to the Handycam® Digital Video Cameras, Digital Recording Binoculars, α™ (Alpha™) Interchangeable Lens Digital Cameras, and Cyber-shot® Digital Still Cameras, released between 2010 and 2013.

    The issue was caused by the GPS Week Number Rollover phenomenon, which is when the week number in the date sent by the GPS satellite resets to 0 every 1024 weeks. This GPS Week Number Rollover occurred on April 7, 2019.     

    In order to correct this issue and avoid it occurring in the future, (1) set the Auto Time Correct setting to Off, and then (2) reset the correct time and date on your device  before using it again. There are no problems with GPS positioning results or automatic area correction features, so following these steps will correct the problem and prevent it from occurring again. Consult your product manuals for detailed instruction on how to change your device settings.

    We would like to apologize to our customers for the lateness of this announcement, and for any inconvenience this may have caused. We hope you will continue to support Sony products.