Article ID : 00012108 / Last Modified : 03/29/2019

The Computer Doesn't Recognize the Camera or Memory Card

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Follow the steps below if the computer doesn't recognize the camera or the memory card:

If you use a USB cable to connect the camera

If you use the memory card slot on the computer

Additional information is available if the computer recognizes the camera or memory card but PlayMemories Home™ can't import the images .