Article ID : 00273924 / Last Modified : 03/08/2022

Error: C:13:xx appears on the LCD or viewfinder.

    If a code beginning with C:13 appears, the self-diagnosis function on the camera is working.

    If an error code displays while using the internal memory.
    Something is wrong with the internal memory.
    • Try turning off the camera and turning it back on again.
    • If turning off the camera and turning it back on again does not fix the problem, back up the internal memory with a computer, and then format the built-in memory with the camera.
      WARNING: There is a risk of data loss. Formatting will erase all data, including protected images.
      Refer the instruction manual or other documentation for instructions on how to format.
    If an error code displays while using a memory card.
    Something is wrong with the memory card.

    • Turn off the camera's power, remove and reinsert the memory card a few times, and then turn the power back on and see if the problem is solved.
    • Insert a new memory card.
    • After backing up your memory card with a computer, format the memory card with the camera.
      WARNING: There is a risk of data loss. Formatting will erase all data, including protected images.
      Refer the instruction manual or other documentation for instructions on how to format.
    If the issue is still unresolved, the product may need to be repaired.  Go to Product Repair.