The error message Turn power off then on or Turn the power off and on again appears on the screen if the camera detects a malfunction, such as when forcing the lens or if a foreign object is trapped in the lens mechanism. For interchangeable lens cameras, the message appears for SteadyShot™ function or shutter problem related issues.
Turn off the camera and turn it back on after a few seconds. If the issue still occurs, follow the steps below to power cycle the camera.
If the issue still occurs, repair may be required. Go to Product Repair.