Applicable Models

This information is for the following models:

  • WF-1000XM3

IMPORTANT: This file is only for use with the models identified. Not all models are sold in all countries.

About this download

Benefits and Improvements from the latest update

  • Adds support for Amazon Alexa
  • Adds the ability to adjust the volume using the headphones touch sensor
  • Adds the ability to check the battery level of the charging case using the Sony | Headphones Connect app
  • Improvements in other functions

Previous Benefits and Improvements

  • Improves the connectivity with iOS
  • Improves other functions
  • Resolves an issue where, on some builds of Windows 10, the sound will not play after Bluetooth pairing
  • General performance and stability improvements

System Requirements

  • An Android device (V5.0 or later) or an iOS device (iOS 11.0 or later)
    NOTE: If you have updated your device to iOS 13, because of issues that may occur with 13.1, please update to iOS 13.2 or later before performing the update.
  • An active Internet connection
  • The latest version of the Sony | Headphones Connect (v6.1.0 or higher) application must be installed.
  • The headphones must be connected to your Android or iOS device

File Info

File Name

  • Firmware update 2.0.2 for WF-1000XM3

File Version

  • Version 2.0.2

Release Date

  • 11-26-2019

Before You Start

Check the firmware version

If the firmware is version "2.0.2" or above, you do not need to perform the update. If you're not sure, it's easy to check which version of firmware you have:

  1. Launch the Sony | Headphones Connect application.
  2. Connect your headphones to the Sony | Headphones Connect application.
  3. Tap the three dots (menu button) in the upper right corner.
    Menu button
  4. Select the Version of your device shown in the Menu. This item is shown only when the device is connected.
  5. Confirm the firmware version.

Important notice

  • DO NOT "Power off"
    • DO NOT tap Power button(power button).
      On-screen Power button
    • When updating the WF-1000XM3 when you are not wearing it, set the "Automatic power off function" (power off the function when it is not worn) to "Do not turn off". If it is set to "Off when headphones are taken off", WF-1000XM3 will automatically turn off about 5 minutes later and suspends the data transfer of update file. After that, when you turn on the headphones and reconnected it with Bluetooth, then the suspended data transfer will restart.
      NOTE: If you have changed the setting, please set it back to "Off when headphones are taken off" after the update is complete.
      Do not turn off
  • Do not perform the update in a location where the Wi-Fi signal is inconsistent, such as on a train, in a place where Wi-Fi signals become congested, or near a microwave, cordless phone, or any other devices that use the 2.4 GHz band frequency radio waves.
  • Make sure both devices (Android/iOS device and the headphones) are fully charged.
  • Disconnect all other Bluetooth devices such as wearable devices or smart watches from your Android/iOS device before starting the update.

Before you upgrade

  • Once updated, the firmware cannot be reverted to an earlier version.
  • For both Android and iOS devices, the update process will take approximately 30 minutes to complete. (The file size is about 980 KB)
  • Depending on the wireless environment and your Android/iOS device, it may take longer to complete.
  • To update these headphones, follow the procedure below: but when "Automatic download of software" setting is enabled (factory default setting) on Sony | Headphones Connect, download and transfer of update software will be started automatically.
    • Download data from the server to the iOS device or the Android device.
    • Transfer data from the iOS device or the Android device to the headphones. (You can use the headphones normally while transferring in the background, but the Google Assistant cannot be used during transferring.)
    • Execute update with the headphones.

Download & Install

To update these headphones, follow the procedure below:

  • Download data from the server to the iOS device or the Android device.
  • Transfer data from the iOS device or the Android device to the headphones.
  • Execute update with the headphones.

Step 1: Install the update

  1. Launch the Sony | Headphones Connect application.
  2. Connect your headphones using the Sony | Headphones Connect application.
    • If you have never connected to the Sony | Headphones Connect application before, follow the instructions on the screen to connect the headphones to your Android device.
    • If you have connected to the Sony | Headphones Connect application before, select your headphones.

    NOTE: Make sure that both the right and left sides of the headphones show as being connected.
    • When the "Automatic download of software" setting is enabled on the Sony | Headphones Connect (the factory default setting), the download and transfer of the update software will be done automatically. Go to step 6.
    • If you disable the Automatic Software Download setting, downloading and transferring updated software will not start automatically. Go to step 4 to complete the process.
  3. When a connection has been established and an update is available, at the "The latest headphones software is available" message screen, press "More info".
    The latest headphones software is available
  4. At the "Update Software" screen, make sure "Version 2.0.2" is displayed, and then press "START".
    Update Software
    NOTE: If a "Switching software transfer destination…" message is displayed, do nothing. After a few seconds the previous screen will return.
    Switching software transfer destination…
  5. At the "Update the headphones software" screen, press "More info".
    Update the headphones software
    NOTE: If the screen is not displayed, "Auto Power Off Function" is turned off.
    Change the "Auto power off function" to "Do not turn off".
  6. At the "Update Software" screen press "START".
    Update Software
  7. The update process will start and take a few minutes to complete.
    IMPORTANT: DO NOT insert the main unit into the battery charger while updating, otherwise the headphones may become unusable.
    Please wait... Updating...
    NOTE: During the update, the headphones will turn off and then back on automatically, and automatically reconnect with the Android or iOS device via Bluetooth to complete the update.
  8. When the software update is completed, press "OK".
    Software update complete
    NOTE: If the screen is not displayed, check whether the version is shown as 2.0.2. If it is, the firmware update was successful. If not, try the firmware update again.

Step 2: Check the update was successful

After the update, confirm that the new version has been installed successfully by following the steps in the [Check the firmware version] section. If the firmware version shown is "2.0.2", the upgrade was successful.

Questions & Answers

An update error message appears.

  1. Press "OK".
  2. Restart the headphones by inserting them into the case, leaving them for a few seconds, then removing them again.
  3. After that, restart Sony | Headphones Connect and update again

Even though the update failed during the process, check the firmware version. If the Version is shown as 2.0.2, the firmware update was successful. If not, try the firmware update again. You can check the Version from the setting in the Sony | Headphones Connect application. To find out how to check the version, go to the "Check the firmware version" on this page.