Applicable Models

IMPORTANT: This file is only for use with the models identified. Not all models are sold in all countries.

This information is for the following models:

  • BDV-E370
  • BDV-E470
  • BDV-E570
  • BDV-E770W
  • BDV-E870
  • BDV-E970W
  • BDV-F500
  • BDV-F7
  • BDV-HZ970W
  • BDV-IZ1000W
  • BDV-T57
  • HBD-E370
  • HBD-E470
  • HBD-E570
  • HBD-E770W
  • HBD-E870
  • HBD-F500
  • HBD-F7
  • HBD-HZ970W
  • HBD-IZ1000W
  • HBD-T57

About this download

Benefits and improvements

This utility upgrades the Blu-ray Disc™ Home Theatre firmware to version M04.R.789 and provides the following benefits:

Improvements over firmware version M04.R.788:

  • Improves BRAVIA® Internet Video connectivity
  • Also includes benefits provided by previous updates

System Requirements

Operating Systems

  • Windows Vista®
  • Windows Vista® 64-bit
  • Windows® 10
  • Windows® 10 64-bit
  • Windows® 7
  • Windows® 7 64-bit
  • Windows® 8
  • Windows® 8 64-bit
  • Windows® 8.1
  • Windows® 8.1 64-bit

Before You Start


Check the Current Firmware Version

  1. Power on the television and make sure it is tuned to the inputs to which the Blu-ray Disc/DVD Home Theatre System is connected.
  2. Power on the Blu-ray Disc/DVD Home Theatre System.
  3. Press the FUNCTION button repeatedly until BD/DVD function appears in the front panel display.
  4. If the system starts to play a disc, press the STOP button and wait until the xross media bar™ menu is displayed on the television before proceeding.
  5. Use the arrow keys on the remote control to select Setup - System Settings, and then press the ENTER button.
  6. Use the arrow keys to select System Information, and then press the ENTER button.
  7. The firmware version currently installed on the Blu-ray Disc/DVD Home Theatre System will be listed on the television screen.
    Firmware Version
  8. If the last three digits of the version number are 789 or higher, it is not necessary to install this firmware upgrade.

    IMPORTANT: If the last three digits of the version number are lower than 463, and the first three digits are M03, it will be necessary to perform the upgrade procedure twice.

Download & Install

Table of Contents

How To Get the Firmware Upgrade

There are two ways to upgrade the Blu-ray Disc/DVD Home Theatre System firmware:

If you have questions or require assistance, please contact the Customer Service Center in your country.

Network Upgrade Instructions

The Network Upgrade operation is straightforward. Sony highly recommends that you use the Network Upgrade method to upgrade the Blu-ray Disc player firmware.

  • IMPORTANT:
    • If you have not done so already, please check the current firmware version to determine if this firmware upgrade is needed for your Blu-ray Disc/DVD Home Theatre System.
    • WARNING: Please follow the upgrade instructions carefully. Failure to follow the instructions may interrupt the upgrade process and may cause the Blu-ray Disc/DVD Home Theatre System to be unresponsive or to require repair.
    • WARNING: Do not power off the Blu-ray Disc/DVD Home Theatre System or disconnect it from the AC power outlet. Loss of power during the installation of the firmware upgrade may cause the Blu-ray Disc/DVD Home Theatre System to be unresponsive or to require repair.
    • In order to use this upgrade method it is necessary to have the system correctly connected to an active Internet connection.
      Note: If you cannot connect the system to your Internet source, please see the How To Get the Firmware Upgrade section above for information about firmware upgrade disc options.
    • In order to perform the firmware upgrade, it is necessary to have the system correctly connected to a compatible television.
    • It is highly recommended that you print out these instructions for use as a reference during the installation process.
  • Firmware Upgrade Instructions

    WARNING: Please follow the upgrade instructions carefully. Failure to follow the instructions may interrupt the upgrade process and may cause the Blu-ray Disc/DVD Home Theatre System to be unresponsive or to require repair.

    Note: The firmware upgrade process usually takes about 15 to 30 minutes, depending on system configuration and network connection.

    1. Power on the television and make sure it is tuned to the inputs to which the Blu-ray Disc/DVD Home Theatre System is connected.
    2. Connect the LAN(100) terminal on the system to your Internet source using an Ethernet cable.
    3. Power on the Blu-ray Disc/DVD Home Theatre System.
    4. If there is a disc in the system, please remove the disc.
    5. Press the FUNCTION button repeatedly until BD/DVD function appears in the front panel display. IMPORTANT: The update cannot be performed unless the system is set to BD/DVD function.
    6. At the xross media bar™ menu, use the arrow keys on the remote control to select Setup - System Settings, and then press the ENTER button.
    7. Use the arrow keys to select Quick Start Mode and make sure that the Quick Start Mode is set to Off.
      Note: If the Quick Start Mode is set to On, change the setting to Off. Otherwise, the firmware upgrade may not succeed.
    8. Use the arrow keys on the remote control to select Setup - Network Upgrade and then press the ENTER button.
    9. The message Perform version upgrade? is displayed on the television.
    10. Select OK and then press the ENTER button.
    11. The download process starts and the download screen is displayed on the television.
    12. During the download the message */9 is displayed on the television.
      Note: The * changes to 0 through 9, indicating the download progress.
    13. After the download is complete, the upgrade starts and UPDATING appears on the front panel display.
    14. While the upgrade is installed the message UPDATING is displayed on the front display.
    15. The firmware upgrade is complete when COMPLETE appears on the front panel display.
      WARNING: Do not operate or power off the system until this message is displayed. Doing so may cause the Blu-ray Disc/DVD Home Theatre System to be unresponsive or to require repair.
    16. The Blu-ray Disc/DVD Home Theatre System will automatically power off.
    17. Power on the Blu-ray Disc/DVD Home Theatre System.

      IMPORTANT: If the first three digits were M03 when you checked the firmware version before, it is necessary to perform the upgrade procedure again from step 1 of this section.

    18. Check the current firmware version to confirm that the upgrade has successfully installed.
      Note: If the last three digits of the version number are 789, the firmware upgrade was successful.

    If you have questions or require assistance, please contact the Customer Service Center in your country.

  • Network Upgrade FAQ

    Q: The system does not output a 3D signal after installing the 3D update even if the system is connected to 3D-compatible TV.

    A: Connect the the system to a 3D-compatible TV using a high-speed HDMI cable, and then perform the following procedure:

    1. On the remote control, press the HOME button.
    2. Use the arrow keys to select Setup.
    3. Use the arrow keys to select Screen Settings, and then press the ENTER button.
    4. Use the arrow keys to select Output Video Format, and then press the ENTER button.
    5. Use the arrow keys to select HDMI, and then press the ENTER button.
    6. Select Auto, and follow the onscreen instructions to complete the setup.
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    Q: UPDATE and INCOMPLETE are displayed alternately on the front panel display.

    A: Please perform the following procedure:

    1. Disconnect the AC power cord from the wall outlet. Wait several minutes and then reconnect the power.
    2. Power on the Blu-ray Disc/DVD Home Theatre System.
    3. Follow the Network Upgrade Instructions again.

    If the problem still persists, please contact the Customer Service Center in your country.


    Q: When running network upgrade, the television displays the message, Connection status cannot be confirmed and you cannot perform the firmware upgrade.

    A: There may be a problem with the network connection. Verify that the network connection and settings are correct.

    1. Check the Ethernet cable to make sure it is securely connected to the LAN(100) terminal on the unit and to the Internet source.
    2. Check the Blu-ray Disc/DVD Home Theatre System network settings and confirm that the system has its own IP address.
      Note: If you use a proxy server, enter the IP address of the proxy server you use, instead of the proxy host name, in the Proxy Server input field.
    3. Follow the Network Upgrade Instructions again.

    Q: The power was shut down during the upgrade process.

    A: Power on the Blu-ray Disc/DVD Home Theatre System, and then follow the Network Upgrade Instructions again.


    Q: The network upgrade process has two parts, first the download and then the upgrade. If, after the download part is finished, the firmware upgrade process is still not finished after running more than 30 minutes.

    A: Please perform the following procedure:

    1. Disconnect the AC power cord from the wall outlet. Wait several minutes and then reconnect the power.
    2. Power on the Blu-ray Disc/DVD Home Theatre System.
    3. Follow the Network Upgrade Instructions again.

    If the problem still persists, please contact the Customer Service Center in your country.

Disc Upgrade Instructions

There are two different disc upgrade versions depending on the version currently installed on your Blu-ray Disc/DVD Home Theatre System. Please follow the instructions below to obtain the correct version for your player.
Note: If you use the incorrect version, you will not be able to install the upgrade.

  1. Power on the television and make sure it is tuned to the inputs to which the Blu-ray Disc/DVD Home Theatre System is connected.
  2. Power on the Blu-ray Disc/DVD Home Theatre System.
  3. Press the FUNCTION button repeatedly until BD/DVD function appears in the front panel display.
  4. If the system starts to play a disc, press the STOP button and wait until the xross media bar™ menu is displayed on the television before proceeding.
  5. Use the arrow keys on the remote control to select Setup - System Settings, and then press the ENTER button.
  6. The firmware version currently installed on the Blu-ray Disc/DVD Home Theatre will be listed on the television screen.

Questions & Answers

Benefits Provided by Previous Updates

Benefits provided by previous upgrades and included in version M04.R.789:

  • Improves BD-ROM playability
  • Resolves an uncommon issue where the xross media bar™ language may switch to English after the Blu-ray Disc/DVD Home Theatre System starts up.
  • Improves connectivity with the iPod touch® mobile digital device
  • Adds support for the Party Streaming™ feature
  • Adds support for the Renderer feature
  • Improves compatibility to enhance interactivity with some BD-ROMs
  • Adds support for 3D content
  • Adds support for DLNA content
  • Improves router connectivity
  • Resolves an issue where video streamed over the Internet may be displayed at SD (Standard Definition) instead of HD (High Definition) even when using a high speed Internet connection (10 Mbps or more) and watching video that is provided in HD.
  • Enhanced Gracenote Entertainment database browser features:
    Note:Adds new features such Related Information Browse and Contents Search to improve your Blu-ray Disc™ movie database.
  • Enhanced photo slideshow:
    Note:Adds new visual effects and music to add to your photos when they are displayed on a TV.
  • Improves stability of the Auto Calibration function
  • Improves BRAVIA® Sync compatibility
  • Improves operational stability of the firmware update process