Applicable Models

IMPORTANT: This file is only for use with the models identified. Not all models are sold in all countries.

This information is for the following models:

  • KDL-50FA97C
  • KDL-50W807C
  • KDL-65W857C

About this download

Benefits and improvements

This software update (version PKG5.381.0167COA) provides the following benefits:

  • Improves general performance of the TV
  • Improves video freeze and lip sync conditions during Amazon Prime® video playback
  • Corrects a condition where a short beeping sound is heard when changing channels

Benefits provided by previous updates and included in version PKG5.381.0167COA.

System Requirements

Operating Systems

  • System Software

File Info

File Name


File Version

  • PKG5.381.0167COA

File Size

  • 1,493.55 MB

Release Date

  • 03-12-2018

Before You Start

Before You Start

  • Follow the update instructions carefully.
  • It's normal for the TV to restart during the update processand may take longer than usual.
  • User settings will not be changed by the update.
    • Do not operate, turn off, or disconnect the TV from the AC power outlet until after the update is complete.
    • Failure to follow the instructions, or an interruption in the update process, can cause the TV to become unresponsive or to require repair.
    • After performing this update, it's not possible to return to or install a previous version of the system software. By downloading and installing this update, you acknowledge that you understand this update can't be reversed.

Download & Install

Installation Instructions

Determine if you need this update
Check the Firmware Version of the TV
Choose how to install this update
OPTION 1 - Network Update Method (Recommended)

The Network update is straightforward and the easiest way to update your TV. To use this method, your TV must be connected to the internet (512Kbps or faster). If you have a slower connection speed, use the USB Storage Device method instead.

Network Update Instructions
OPTION 2 - USB Storage Device (USB) Update Method

With this method, you use a PC to download the firmware update to USB storage device, and then install it from the USB storage device onto your TV. You'll need a USB storage device with 1.45 GB space available and formatted in the FAT32 file system.

USB Installation Instructions