Q: One of these error messages appears on the TV:
- Connection status cannot be confirmed
- This device is not connected to network
- Update failed
Make sure your internet connection and network settings are correct.
- For a wired connection: Check that the LAN (Ethernet) cable between the LAN (100) terminal on the player and your internet router or modem is securely connected.
- For a wireless connection: Check that the wireless router is powered on and connected to the internet.
- Check the Blu-ray Disc player network settings and confirm it has its own IP address.
Note: If you use a proxy server, enter the IP address of the proxy server you use, instead of the proxy host name, in the Proxy Server input field.
- Confirm both the Physical Connection and Internet Access indicate OK in Network Settings > Network Connection Status.
- Try to perform the Update via Internet Method again.
Q: The power was shut down during the update process.
Turn on the Blu-ray Disc player and try the update process again.
Q: The firmware update process is not finished after running for more than 30 minutes.
This may occur due to a slow network speed (less than 512Kbps). Cancel the process and try the Update via Internet Method again. If the process still doesn't complete, cancel it and then use the USB Storage Device Update Method instead.
Q: The firmware update continues to fail after multiple tries.
Try using the USB Storage Device Update Method instead.
Contact our Support team if you need assistance with the upgrade.
With this method, you use a PC to download the firmware upgrade to USB storage device, and then install it from the USB storage device onto your Blu-ray Disc player. You will need a USB storage device with 150MB space available, and your Blu-ray Disc player has to be connected to a TV.
STEP 1. Download and transfer the Update Files to Your USB Storage Device
- Download the UPDATE_M21R0180.zip file to a directory on your PC, and make note of this directory for reference.
- Go to the directory where the file was downloaded and verify the file size is 106 MB (111,438,684 bytes).
- Right-click the UPDATE_M21R0180.zip file, and click Properties.
- On the Properties screen, verify the Size: listed is 106 MB (111,438,684 bytes).
Note: The Size on disk: may be different. That is normal.
- If the file size is not 111,438,684 bytes, download the file again.
- Extract the update file from the UPDATE_M21R0180.zip file.
- For Apple® Mac OS X® operating systems: Double-click the UPDATE_M21R0180.zip file, and a folder called UPDATE will be created.
- For Microsoft® Windows® operating systems: Right-click the UPDATE_M21R0180.zip file, and then click Extract All. A folder called UPDATE will be created.
Note: The UPDATE folder will contain four extracted files: MSB21-FW.BIN, MSB21-FW.ID, MSB21-FW_MB.BIN, and MSB21-FW_MB.ID.
- Connect a USB storage media device to your computer.
- Copy the UPDATE folder with the four extracted files onto the USB device:
- For Mac OS X operating systems: Drag and drop the UPDATE folder to the root directory of the USB device.
- For Windows operating systems: Right-click the UPDATE folder, click Send To..., and then click the drive letter representing your USB device
Notes: - The root directory is the drive itself. Just move a file directly to the drive and don't specify a folder.
- The update will not perform if the UPDATE folder is not copied to the root directory of the USB device or if the name of the folder is modified.
- Remove the USB device from your computer.
- Continue to the next section
STEP 2. Perform the Firmware Update
The update process takes up to five minutes to complete. During the update, your TV screen will display progress information or may be blank. This is normal.
WARNING! Do not press any buttons, except as instructed, and do not remove the USB storage device from the player until the update process is complete. Doing so may damage the player to the point of requiring repair.
- Turn on the TV and switch to the TV input to the connected Blu-ray Disc player.
- Turn on the Blu-ray Disc player.
- If there are any devices connected to the USB ports of the player, disconnect them.
- Insert the USB Storage device containing the update files into USB port located on the front panel of the player.
- At the Home Screen menu, use the arrow buttons on the remote control to select Setup - Software Update, and then press the ENTER button.
- A Software Update confirmation will be displayed. Select Update via USB Memory, and then press OK to begin the update process.
- The message Update to a new software version is prompted and the latest software version is displayed on the television.
- Select OK and then press the ENTER button. The first part of the update process begins.
- During the update, a progress bar is displayed on the TV screen.
- After the progress bar reaches 100%, the Blu-ray Disc player will restart itself and the second part of the update process will begin.
- Another progress bar will appear on the TV screen.
- After the progress bar reaches 100%, the Blu-ray Disc player will automatically turn off and then back on again. The firmware update process is complete.
- Remove the USB device from the player.
- Check the current firmware version to confirm that the update has successfully installed.
- If the last four digits of the version number are 0180, the firmware update was successful.
- If the last four digits of the version number aren't 0180, download and install the update again.
Q: Unable to select Update via USB Memory.
Reseat the USB device to make sure it is properly connected to the player. Confirm the USB device is compatible with the Blu-ray Disc player.
Q: There is no update file message appears.
Make sure the folder on the USB device is correctly named
UPDATE (with all capital letters) and contains all four files:
- MSB21-FW.BIN
- MSB21-FW.ID
- MSB21-FW_MB.BIN
- MSB21-FW_MB.ID
Try the update again. If it still doesn't work, delete the
UPDATE directory from your USB device and the
UPDATE_M21R0180.zip file from your PC, and then download, extract and transfer the files again.
Q: The file is corrupted message appears.
The download may have failed. Download the file again.
Q: The power was shut down during the update process.
Turn on the player and try the update process again.
Q: The UPDATE_M21R0180.zip update file cannot be extracted.
Delete the downloaded UPDATE_M21R0180.zip file and then follow the steps in the Download and Transfer the Update File to Your USB Storage Device section again.
Q: The firmware update process is still not finished after running for more than 30 minutes.
Please contact our Support team.
