Article ID : 00246569 / Last Modified : 05/18/2021

How to transfer pictures or movies to a Windows 10 operating system computer.

    Before you start

    • Make sure to connect the camera directly to a USB port on the computer. Connection through a USB hub or other USB devices isn't supported.
    • Computers pre-installed with older versions of Microsoft® Windows® operating systems may not be fully compatible with the Windows® 10 operating system. If the Windows 10 operating system on your computer is not pre-installed, it is suggested to downgrade to an earlier version to get the most of its functionality and compatibility.
    • For VAIO® computers, check Windows 10 compatibility on the Support for VAIO PCs website.

    Transfer Pictures or Movies

    1. Power on your computer.
    2. Make sure that the recording media that contains the pictures or movies is in the camera.

      Note: For cameras with internal memory, remove the memory card from the camera. The computer can't read the internal memory if a memory card is inserted.

    3. Power off the camera.
    4. Connect the camera to the computer with the supplied USB cable.
    5. Power on the camera.


      • The computer automatically detects the camera and install the appropriate drivers from the Windows 10 operating system.
      • An AutoPlay window appears on the computer screen.

    6. Transfer your pictures and videos. Below are different methods to transfer your pictures and videos to your computer. Choose the option that works best for you.

      • Use Imaging Edge Mobile software.

        Note: Visit the Imaging Edge Mobile support page for more information on how to import pictures and videos.

      • Use the Click and Drag feature of your computer.

      • Use the Import pictures and videos feature of your computer.

    Related Info