Article ID : 00026270 / Last Modified : 08/21/2019

My camera doesn't turn on

    Check if your camera will turn on after completing each step.

    1. Make sure that the battery is charged.
      • Batteries discharge more quickly when used in cold weather conditions.
      • If necessary, recharge the battery. If it doesn't charge:

        Check the battery.

        Check the connections.

        Check the charge lamp.

    2. Make sure the battery is properly inserted in the camera.
    3. Plug in your camera to a working outlet using the supplied AC adaptor.
      • If the supplied AC adaptor doesn't work, use a different AC adaptor.
    4. Make sure that the battery terminals are clean. Use a clean dry cloth to wipe out any foreign materials.

    If the issue still occurs, repair may be required. Go to Product Repair.

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