Article ID : 00244254 / Last Modified : 03/30/2020

The video device displays an error code that begins with C or E and will not play a disc

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    If the video device displays an error code that begins with C or E and won't play a disc, check the following for its corresponding description and solution:

    C13 or C31

    C32

    C81

    E2000

    E2700

    Any other E or C error code

    If you've completed all of the steps and it doesn't resolve the issue, service may be required. Go to Product Repair.