Article ID : 00358907 / Last Modified : 07/30/2025

Error: Unable to connect to Synaptics mouse property

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To resolve the error message Unable to connect to Synaptics mouse property, download and install the Synaptics® PS/2 Port TouchPad Driver update that is available online. Downloads are posted on your model support page.

Unable to connect a Bluetooth mouse or an error occurs when trying to connect.
How to view the properties for the current Ethernet connection.
How to reinitialize the mouse driver.
How to adjust the mouse pointer speed or motion sensitivity.
How to troubleshoot the USB mouse.

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Error: Unable to connect to Synaptics mouse property

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