Where can I get customer support, Installation Guides, product information, or firmware downloads for Sony Optiarc optical drives?

Customer support, product documentation and information, and firmware downloads for Sony® Optiarc® optical drives is available directly from Sony Optiarc America Inc. at https://www.sony-optiarc.us/.

IMPORTANT: Sony Optiarc is the manufacturer of an external USB optical drive made specifically for and branded as a VAIO drive. Support for the VAIO branded drive can be obtained by searching again using the VAIO drive model number VGPUDRW1.