Article ID : 00014054 / Last Modified : 12/09/2016

Unable to playback a file transferred using Content Transfer.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

A file transferred using the Content Transfer application may not playback if it is located in a folder 8-hierarchies or more deep. Reduce the number of hierarchies within the Root folder then transfer the file again. Also, a track that is 30 seconds or less cannot be played back on the SenseMe mood/channels since the 12-tone analysis does not support such tracks.


  • The type of files supported by this product depend upon its model number. Refer to the operating instructions to check which files are supported.
  • If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product.