When using the PowerDVD software I get software errors, the Blu-ray disc is not detected, or there are movie playback issues.

Follow these steps to troubleshoot various Cyberlink® PowerDVD® software issues.

IMPORTANT: Before beginning this procedure, click the download and install all available driver, system and application updates. Downloads are posted on your model support page.

• If BluRay movies are not playing properly:
• • Verify that the BluRay® disc you are attempting to play is not damaged.
  • Test other BluRay movies that have been known to work in the past.
  • Test CD, DVD or program discs.
• If CD, DVD or BD discs are not being detected:
• • Verify that all available BluRay disc drive updates have been downloaded and installed. Downloads are posted on your model support page.
  • Troubleshoot and resolve the condition where the optical drive is missing from My Computer .
  • If CD, DVD or BD discs are still not being detected, service may be required.  Go to Product Repair. 
• If there are PowerDVD software errors:
• • Verify that the latest version of the PowerDVD software has been downloaded and installed. Downloads are posted on your model support page.
  • Uninstall the PowerDVD software , and then reinstall it.
  • Contact Cyberlink PowerDVD support for further assistance.

  • NOTE: Cyberlink has four different methods of customer support: E-mail, Phone, FAQ, and a Community Forum.