Unable to eject a disc.

Follow the steps below to troubleshoot this issue.

IMPORTANT: If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product. Manuals are posted on your model support page.

1. Ensure the child lock feature is disabled.
2. Attempt to open the disc tray.
3. If the issue is not resolved, turn off the DVD player.
4. Unplug the power cord from the electrical outlet for 30 seconds.
5. Plug the power cord back into the electrical outlet.
6. Attempt to open the disc tray.
7. If the disc tray still does not open, simultaneously press the POWER + STOP + EJECT buttons.
8. If the disc tray still does not open, simultaneously press the DISC1 + STOP + EJECT buttons.

   NOTE: This step may not apply to all models. The DISC1 button is not available on all DVD players.

If the issue is still unresolved, service may be required.  Go to Product Repair.