Sony SupportBlu-ray Home Theater Systems

BDV-E3100

Blu-ray Disc™ DVD Home Theater System with Wi-Fi® / Included components may vary by country or region of purchase: RM-ADP096, SS-WSB122, SS-CTB122, SS-TSB122

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Questions & Answers: 258

No longer able to access the Totalmovie app.IMPORTANT: Due to unforeseen technical difficulties, the Totalmovie™ service is no longer available and the app has been removed from the applications menu of the Internet video device. More information regarding
End of support notification for products using the Windows 7 operating systemOriginally Posted: 10/16/2019 Dear valued Customers, Microsoft® Corporation has announced that they will end their support of the Windows® 7 operating system on January 14, 2020, at which point, security updates
What type of USB device can be used with the Blu-ray Disc player?WARNING: There is a risk of data loss. Do not insert an external memory device that contains other types of existing files. Data corruption may occur. IMPORTANT: Not all Blu-ray Disc® players or Home Theater systems
My Blu-ray Disc Player or AV Receiver Can't Access Internet Audio and Video AppsFrom the 22nd May 2018, a very small portion of Sony Blu-ray players / AV Receivers may become unable to access apps, updates or other network services. This is due to cached information remaining on your devices
Error: Connection status cannot be confirmed.If the TV displays this error message and the Blu-ray Disc™ player firmware will not update, there may be a problem with the network connection. Follow the steps below to troubleshoot and verify if the network connection
FOX APP Ending for Non-Android Televisions and Blu-ray Disc PlayersOriginally Posted: 12/18/2019 Dear Valued Sony Customer, FOX has announced that they will no longer support the FOX APP on some televisions and Blu-ray Disc players after January 15, 2020. Note: The FOX APP will
Termination of Disc Information from Gracenote on Blu-ray Disc Players and Home Theater SystemsOriginally Posted: 10/18/2018 Dear Valued Sony Customer, On February 28, 2019, the functions to display disc information from the Gracenote® service will be terminated on Affected Blu-ray Disc™ Players and Home
My Blu-ray Player Stops Responding and Can't Play a DiscBefore You Start Update the software of the Blu-ray Disc™ player to the latest version. Solution Follow these steps to resolve playback issues. On your device, press and hold the Power button for ten seconds or
Artist and Track Information UnavailableDear Valued Sony Customer, Due to a change in how data is delivered by our data provider, Gracenote Inc., Artist Information will not be displayed in Track ID, or in the Music Information Search Function, on Blu-ray
Discontinuation of Video & TV SideView FunctionsCliquez ici pour la version française (Click here for French version). Thank you very much for your loyal support in using Video & TV SideView. TV Programs and Video on Demand functions will no longer be offered

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FOX APP Ending for Non-Android Televisions and Blu-ray Disc Players

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BDV-E3100

System Software/Firmware

Disc Playback & Compatibility

Get Help With Video Streaming Services

Network Connections

Remote Control Codes & Programming

Purchase Parts and Accessories

Questions & Answers: 258

Product Alerts