Article ID : 00366699 / Last Modified : 09/02/2026Print

    No sound is output from the speakers or cannot reconnect to the speakers even when computer is connected to wireless speakers via Bluetooth.

    Check the following.

    • Check that the computer volume is not muted.
    • Check that the wireless speaker you want to connect is set as a playback device.
      In the Sound settings of the computer, check that the speaker is set to Default Device.
    • Select Priority on Stable Connection (SBC) for the Bluetooth connection quality of the speaker.
    • Restart the music software.
    • Turn off the Bluetooth function of the computer, and then turn it on again.
    • Delete the device information from the computer, and then pair with the speaker again.
      For details, refer to: How to delete the Bluetooth device information of your playback device

    Note: Operation is not guaranteed on all computers including self-made computers.