There is an update available at the Play Store for the tablet media players that will resolve this issue.
Follow these steps to get the update.
- On the desktop, tap the Home icon.
- In the upper-right corner of the desktop home screen, tap the Apps & Widgets icon.
- In the Apps & Widgets screen, tap the Play Store icon.
- In the Play Store screen, tap the Search field, use the on-screen keyboard to type Sony Corporation media player, and then tap the Enter key.
- In the Search Results screen, tap Media players.
- In the Media players screen, tap the Update button.
- In the Accept & download prompt, tap the OK button to begin the download and installation procedure.