Article ID : 00149558 / Last Modified : 08/22/2019

Android TV: Problem Diagnosis and TV Information Tool

This is a diagnostic tool designed to assist with troubleshooting your Android TV™.

    Are you having picture, sound, or connection issues when watching your TV? Before you contact your service provider or service technician, use these tools to figure out what is causing the issue.

    Which Android™ Operating System Do You Have?

    Your TV menu may vary depending on its Android operating system (OS). To determine which Android OS your TV has, check the following:

    • The Help menu on the TV.

    • The About menu on your TV.

    For Android OS 5.0 Lollipop

    PROBLEM DIAGNOSIS and TV INFORMATION menu.

    For Android OS 6.0 Marshmallow

    Top support solutions and Troubleshooting and system information menu.

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