Article ID : S1F1702 / Last Modified : 08/22/2019

TV is not working properly after an Android update

    If your TV suddenly exhibits one of these symptoms after an Android update was installed, reset your Android TV™ to resolve the issue.

    • Continuously reboots
    • Randomly turns on or off
    • Will not power on or off
    • Slow, unresponsive or freezes
    • Home screen is missing
    • Network connection issues
    • Apps don't work
    • HDMI inputs don't work
    • Picture is missing or distorted
    • Error messages appear
    • Remote doesn't respond
    • No sound or the volume can't be adjusted