Article ID : 00114722 / Last Modified : 06/28/2019

My TV isn't detected as a Chromecast built-in device or the connection fails during casting

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Possible symptoms

    Follow these instructions if the following issues occur:

    • The Android TV™ device isn't detected as a Chromecast™ Built-in (Google Cast) device.
    • The Cast icon isn't displayed on the mobile device.
    • The Cast icon is available on the mobile device and the TV model is detected, but Cast doesn't work.
    • Error There was a problem connecting to XXX-XXXXX (Model name) appears and the connection fails even though the Cast icon is available on the mobile device and the TV model is detected.

    Troubleshooting steps

    Check if the Chromecast Built-in function works after completing each step.

    1. Make sure your TV has the latest software update.
    2. Connect the mobile device and your TV to the same network.
      • If you are using a dual-band wireless router, make sure your devices are connected to the same frequency.
    3. Make sure that the Google Cast™ Receiver or Chromecast Built-in app is enabled.

    4. Uninstall updates for Android System WebView and Chromecast built-in.

    5. Clear data on Cast function apps, Android System WebView and Chromecast built-in.

    6. From My Apps in the Google Play Store app, update all of the apps installed on the TV to the latest version.
    7. Set the correct date and time on your TV.
    8. Restart the app, router, and mobile device.

    9. Reset your TV.