Article ID : 00228205 / Last Modified : 07/09/2019

Files stored in the SD card of a mobile phone connected through USB are not found even when searching from the TV Home Menu

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Follow these steps to resolve the issue:

Note: This article doesn't apply to the KDL R300C/R305C/R320C/R325C/R327C/R355C/R370C/R375C/R377C/R350D model series.

  1. Update the TV software to the latest version.
  2. Make sure that your mobile device supports the media transfer mode (MTP) function.

Related info