Article ID : 00228205 / Last Modified : 10/31/2019

Files stored in the SD card of a mobile phone connected through USB are not found even when searching from the TV Home Menu

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    The following conditions are required to use this feature:

    • A mobile phone that supports the media transfer mode (MTP) function
    • Update the TV to the latest software (for 2017 and 2018 models only)

    Note: For compatible mobile phones other than Xperia® phones, this search feature covers only the folders shown below:

    • DCIM
    • Download
    • Pictures
    • Music
    • Movies
    • Video