Article ID : 00165623 / Last Modified : 08/22/2019

My Android TV Is Stuck in a Reboot Loop or the TV Continuously Turns on and off After a Firmware Update

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Follow the instructions if this occurs on your Android TV™ device after a firmware update.

    Before You Start

    • WARNING! The reset will remove all of your TV settings including apps, channels, and wireless network settings.

    • IMPORTANT: A blinking red LED light isn't a reboot issue. If you experience this issue, contact us for further assistance. Contact the Product Support team
    • You may need help from a second person to perform the reset.

    Perform a Forced Factory Reset

    The number of buttons at the back of your TV determines the steps to perform a forced factory reset.

    • Check this article if there are only three buttons.
    • Check this article if there are four or more buttons, or watch this video tutorial on how to

    If the issue occurs after you perform a forced factory reset, try to perform the reset again. If the issue still occurs, contact our Support team for further assistance.