Article ID : 00224732 / Last Modified : 05/26/2019

We're having trouble playing this title right now. Please try again later or select a different title Error Message Appears When I Play Netflix Videos

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This error message may appear when you start playing Netflix® videos and then after a few seconds, playback stops. If this occurs, follow these instructions:

  1. Update your TV to the latest software version.
  2. Perform a Factory Data Reset.
    1. On the remote control, press the HOME button.
    2. Select Settings.
    3. Select Customer Support.
    4. Select Factory Settings.
    5. Select Yes.
    6. Select Yes.