Support for KDL-50W805B | Sony Latin America

Sony SupportLCD TVs

KDL-50W805B

50" (diagonal) LED HDTV / Included components may vary by country or region of purchase: RM-YD099, RM-ED061, RM-ED060, RM-ED058, RM-GD033

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Downloads Manuals Questions & Answers

Product Alerts

Get Help With Internet Video Services

Setup and troubleshoot your favorite video apps like Netflix, Amazon, Hulu, Youtube etc.

Connections

Get help connecting to a home network, other devices, screen mirroring and troubleshooting.

No Picture When I Use an HDMI Connection
Reset your TV to factory settings
An Error Message Appears When I Access or Update Apps on My TV
The Remote Control Doesn't Work
The TV Blinks Red, Green, or Orange Lights

Product Alerts

Termination of the Facebook App on Certain Televisions
VEWD TV Store End
Discontinuation of Video & TV SideView Functions
End of Skype Service Availability
End of Twitter Service Availability
Termination of 500px Service Availability

Downloads

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System Software

Release Date

System Software Update
10/05/2016
System Software Update
10/05/2016

Support by Sony

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Manuals

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English
Spanish

File Size

Release Date

[PDF]Supplement (405 KB)
405 KB
08/26/2018
i-Manual
04/23/2014

Purchase Printed Manuals

If you prefer a paper hard copy of a manual listed on this page, you can purchase it from the True Manuals web site.

Questions & Answers

Termination of the Twitter Service on Certain Televisions
Error: Media player has stopped Appears or TV Freezes and Turns off and on During USB Playback
No sound from TV and the wireless subwoofer when the transceiver is inserted while the TV is off.
How to make a Skype call using your television.
The LED on the front of the TV flickers when watching 3D.

Basic Setup & Maintenance

Frequently asked questions (FAQs) regarding mounting a TV to your wall.
BRAVIA Connectivity Guide
Connect a Sound Bar to Your TV
General information about connecting a TV to a computer for use as a monitor.
Recommended Viewing Distance for TVs
How much space is needed around the TV to ensure proper ventilation?

Connect to Internet, Network & Wi-Fi

Connect your LCD TV to the internet
Troubleshooting network issues
Use the WPS (Push Button) feature to connect to a wireless network
Internet Connection Drops Out or Loses Connection

Capability & Compatibility

What are the USB data transfer rates and specifications?
Do Sony TVs with an HDMI connection support High-bandwidth Digital Content Protection (HDCP)?
Closed Captioning is displayed even though it is disabled in the TV menu.
Compare Picture-in-Picture (PIP), Picture-and-Picture (P&P), and Twin Picture Modes of the TV

Internet Streaming Services

Internet streaming videos stop, pause, buffer, or the picture and sound quality is poor.
How to setup Amazon Instant Video
Unable to display subtitles when streaming videos via DLNA.

Power & Blinking Lights

My TV has no picture, no power, or the LED light blinks red
The TV Blinks Red, Green, or Orange Lights
The TV Turns on or off by Itself
The TV Doesn't Turn on or Have Power

Picture & Screen

No picture when I use an HDMI connection
What is the difference between 1080p and 4K resolution?
A NO SIGNAL message is displayed on the screen or the TV is not displaying any picture.
Black bars are displayed on the top and bottom of the TV screen or the picture appears cut off.
Black Bars Appear on the Top, Bottom, and Sides of the Picture
My TV has Lines on the Screen, Blurred Picture, Double Images, or Odd Colors
The entire picture has a red, green, or blue tint.

Remote Control

The Remote Control Doesn't Work
Program a Remote Control

Sound & Audio

No Sound from the TV When I Use an HDMI Connection
My TV doesn't output sound through the DIGITAL AUDIO OUT (OPTICAL) port
How to use the Audio Return Channel (ARC) feature and troubleshoot problems
What is DTS X or Dolby Atmos Audio Format?
No Sound When a Blu-ray Disc Player Is Connected to the TV
A Popping or Crackling Sound Is Heard When Changing Channels Using a Cable Box

Compatibility

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External HDD-SSD

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Product Repair
Repair information and service assistance
Contact Support
Product support & customer relations
Parts & Accessories
Product information and sales assistance
Community
A place where you can find solutions and ask questions
Support by Sony
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